5 Key Highlights of the ServiceNow Xanadu Release
The latest ServiceNow Xanadu release is packed with exciting new features designed to enhance functionality, user experience, and operational efficiency. At ADVANCE Solutions, we are excited to explore five amazing highlights of this release and understand how they can transform your ServiceNow experience.
Read on to discover how these updates can benefit your organization and streamline your workflows.
1. Application/Feature: AI Intelligence
Discover Information Effortlessly with Advanced AI Search
With the introduction of NLQ (Natural Language Query) Genius Results, users can now search across multiple CMDB (Configuration Management Database) tables with great accuracy. This enhancement means that even complex queries are processed efficiently, delivering precise results quickly.
Additionally, the update improves search capabilities for Japanese phrases containing nakaguro (中黒, middle dot) characters, addressing previous limitations in search accuracy for specific language constructs.
Moreover, users can now browse through multiple Genius Result answer cards in a carousel format, making it easier to select the most relevant and actionable information. This feature is designed to boost productivity by minimizing search time and improving the quality of results.
2. Application/Feature: App Engine Studio
Streamline App Management with Enhanced App Engine Studio
App Engine Studio (AES) has received significant upgrades to make app management more intuitive and controlled. Administrators can assign roles during the intake request review process directly from the App Engine Management Center (AEMC). This feature ensures that users have the appropriate permissions and access from the start, improving workflow efficiency.
Besides, governance has also been enhanced through the management of records on the User Group Permission Types [sn_app_intake_permission_type] table, which helps control which AES and Creator Studio groups are visible and active.
Also, to ensure a smooth transition to production, it’s now possible to test AEMC on a non-production instance, allowing for thorough validation before going live. These improvements help prevent errors and ensure a more seamless app management experience.
3. Application/Feature: Document Intelligence
Optimize Document Processing with Advanced Intelligence
The Document Intelligence enhancements in Xanadu offer powerful new tools for handling and processing documents. The Draw tool allows users to select specific areas of a document to extract data with precision, which can significantly improve the accuracy of data extraction tasks.
In addition, the update introduces features for standardizing extracted data by resolving ambiguous field values and matching extracted data with information in a referenced table. This capability ensures that data is not only accurately extracted but also consistently formatted. The Document Intelligence feature now supports documents written in Simplified Chinese and Japanese, expanding its utility for global organizations.
Moreover, improved dashboard charts offer better visibility into the performance and effectiveness of your Document Intelligence implementation.
4. Application/Feature: UI Builder
Enhance User Experience with UI Builder Innovations
UI Builder has been upgraded to offer a more robust and user-friendly experience. Users can now access a searchable library of videos, guided tours, and product documentation to enhance their skills and understanding of UI Builder features. This resource is invaluable for both new and experienced users looking to optimize their use of the platform.
Guided tours are available to help users learn about new features and complete tasks step-by-step, ensuring a smoother learning curve. Furthermore, the introduction of a dark theme improves usability in low-light conditions, making UI Builder more versatile in various environments.
Responsive authoring is another key feature, allowing users to design pages that look and function well across a range of devices, from laptops to mobile phones. Also, the new multi-table data resource feature simplifies the process of fetching and binding data from multiple sources to UI components, enhancing flexibility and efficiency in application design.
5. Application/Feature: Mobile Platform
Elevate Mobile Interactions with Cutting-Edge Features
The Mobile Platform enhancements in the Xanadu release bring a host of new features aimed at improving mobile interactions. User criteria permissions now allow for defining the visibility of specific areas on the mobile platform based on user attributes, enabling more personalized and secure mobile experiences.
The Sidebar experience for agent-to-agent chat has been streamlined with a top icon function button that provides quick access to record screens, improving collaboration and task management. Intelligent self-service is enhanced with ServiceNow® Now Assist in the Virtual Agent, offering a more conversational and efficient support experience on mobile devices.
Finally, the feature to dynamically auto-fill inputs based on user selections on form screens enhances the ease of data entry, reducing manual effort and increasing accuracy.
For more insights and detailed analysis of ServiceNow’s latest features, stay tuned to ADVANCE Solutions.
As an elite ServiceNow partner, ADVANCE is dedicated to helping organizations unlock the full potential of ServiceNow investment. Are you interested in learning more or need support with your ServiceNow journey? Contact ADVANCE Solutions today!
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