Case Study

Leading international bank uses advance solutions to automate hr processes & translation for taiwanese user-base


The client was India’s largest international bank with 100 branches in 43 cities, and has been operating here since 1858. Some of its key segments include Commercial & Private Banking, Corporate & Institutional Banking and even Retail Banking.

The Client relied on manual processes and emails for everything from Employee relations request, Onboarding/Offboarding documentation through to requesting laptops, new accounts, workspace, and more for new hires and current employees. The client was facing the challenge to track the payroll process and to show the multiple checklists on the case form dependent on different choices. There was another challenge, people from Taiwan wanted to see each content in Chinese and Simplified Chinese.

The client was struggling with the higher volume of manual work and, as everything was done manually, there was no visibility for new hires and retired employees. There was no easy way to see what had been done and what is still pending. The client needed a solution to have track of HR services and eliminate manual process to improve end-user. ServiceNow Human resources Services was introduced to automate all processes and translation.

“ Advance helped us implement ServiceNow for Software Asset Management (SAM), automating many tasks and meeting audit requirements for several vendors optimizing our management of software assets. Their development of custom metrics and dashboards enabled improvement and informed decision-making at various levels. ”

Advance Solutions worked closely with the client to understand their manual HR process and translation requirements. We helped the client implement ServiceNow to streamline HR service delivery and translation. We provided a solution to populate the multiple checklists based on subcategory and Payroll cases generation automatically when cut of date meet.

We created 100+ HR services by leveraging the Transitions application of ServiceNow HR service delivery. We provided comprehensive translation of the Record producer, HR Case form fields, Messages, Notifications, and portal content into Chinese and Traditional Chinese using ServiceNow translation tables.

 

The client has a robust solution to see the payroll cases which will generate when cut of date meet. Advance provided a scalable, upgradeable and maintainable solution to see the multiple checklists based on subcategory. Record producer, HR Case form fields, Messages, Notifications, and portal content were translated in Chinese and Traditional Chinese using ServiceNow translation tables.


Request Information

Reach out & speak to an expert

    wpChatIcon