The client is India’s largest international bank with 100 branches in 43 cities, and has been operating since 1858. Some of its key segments include Commercial & Private Banking, Corporate & Institutional Banking and Retail Banking.
The Client relied on manual processes and emails for everything from employee relations request, onboarding/off boarding documentation to requesting laptops, new accounts, workspace, and more for new hires and current employees.
The client was facing a challenge to track the payroll processes and to show multiple checklists on the case form which was dependent on different choices. There was another challenge, people from Taiwan wanted to see each content in Chinese and simplified Chinese.
The client was struggling with the higher volume of manual work and as everything was done manually, there was no visibility into new hires and retired employees. There was no easy way to see what was being done and what stood pending. The client needed a solution to be able to track HR services and eliminate manual process to improve end-user experience. ServiceNow HRSD was introduced to automate all processes and allow seamless translation.