The client was India’s largest international bank with 100 branches in 43 cities, and has been operating here since 1858. Some of its key segments include Commercial & Private Banking, Corporate & Institutional Banking and even Retail Banking.

The Client relied on manual processes and emails for everything from Employee relations request, Onboarding/Offboarding documentation through to requesting laptops, new accounts, workspace, and more for new hires and current employees. The client was facing the challenge to track the payroll process and to show the multiple checklists on the case form dependent on different choices. There was another challenge, people from Taiwan wanted to see each content in Chinese and Simplified Chinese.

The client was struggling with the higher volume of manual work and, as everything was done manually, there was no visibility for new hires and retired employees. There was no easy way to see what had been done and what is still pending. The client needed a solution to have track of HR services and eliminate manual process to improve end-user. ServiceNow Human resources Services was introduced to automate all processes and translation.