Global manufacturing company delivers comprehensive design, manufacturing, supply chain and product management services. Leveraging the power of over 200,000 people across 100 sites strategically located around the world, it simplifies complexity and delivers value in a broad range of industries, enabling innovation, growth and customer success.

Global manufacturing company relied heavily on an older Kingston instance of ServiceNow for their IT department. It had many customizations to meet business requirements instead of (OOB) out-of-the box functionality. The high level of customization posed significant problems when upgrading to recent releases of ServiceNow. Global manufacturing company had many tools to handle their IT Project processes. Having multiple systems created more work and a lack of visibility as the end-to-end IT Business Management process was not in one single system of record. A great deal of ‘swivel chairing’ was required for people to do their daily jobs in Project Management. Project managers even had to manually cut and paste data for approved projects.

Business units and project managers struggled with fragmented systems and poor data quality, which led to issues with project timelines, success rates and resource utilization.