This organization is part of a global not-for-profit. It is an agency responsible for providing humanitarian and developmental aid to children worldwide. Based in in New York City, it is one of the most recognizable social welfare organizations in the world, with a presence in 192 countries and territories. Its activities span medical and social aid for disadvantaged children and mothers including HIV treatment, immunization and disease prevention, promotion of education, sanitation improvement and provision of emergency relief in the event of a disaster.

The client relied on manual processes and emails for everything from Employee relations request, Separation documentation and process. The client was struggling with the higher volume of manual work and, as everything was done manually, there was no visibility for new hires and hiring leaders. There was no easy way to see what had been done and what is still pending. The client needed a solution to have track of IT Services and HR services and eliminate manual process to improve end-user and new hire experience.