With its ground-breaking Gen/AI features, ServiceNow’s Vancouver release stands out in the constantly changing technological landscape. A wide range of stakeholders stand to gain from these innovations’ potential to transform user empowerment and customer support.
Let us explore the growing importance of generative AI and learn about the amazing benefits offered by ServiceNow’s new AI capabilities.
Here are four innovative features offered by ServiceNow that take advantage of the potential of artificial intelligence while addressing the needs of stakeholders who stand to benefit most from each.
The Now Assist feature is intended to give both customer service representatives and virtual agents more power. These agents can quickly summarize content like knowledge articles so that they can give users information that is clear and accurate. It also helps create fresh content from previously used materials. Both virtual agents and human representatives can benefit from this feature, which optimizes interactions and guarantees a seamless user experience.
How Now Assist Helps
The Generative AI Controller offers support teams the tools needed to modify AI models to meet business requirements. This improves customer interactions and problem-solving by empowering support staff to innovate and offer customized solutions.
How Generative AI Controller Helps
Code Assist brings a significant development for developers and technical teams. By translating functional code from natural language descriptions, it quickens the development process. With the help of this feature, developers should be more productive, make fewer errors, and complete projects faster.
How Code-Assist helps
The Flow Assist feature has tremendous value for process designers. It eliminates the need for manual intervention by automatically converting written descriptions into computerized workflows. This improvement frees designers to focus on strategic rather than procedural details by streamlining processes.
How Flow-Assist helps
ServiceNow’s AI capabilities present a pathway to success for a variety of roles in a time when user empowerment and excellent customer support are paramount. These features offer a complete toolkit for improving customer experiences and operational efficiency, from virtual agents to support agents, from technical teams to process designers. By utilizing these capabilities, businesses put themselves at the forefront of innovation, providing exceptional user experiences and redefining customer support standards for the digital age.
Are you ready to influence the path of AI-powered solutions?
ADVANCE, an Elite ServiceNow Partner, can help you tap into the potential of ServiceNow’s latest AI features. Together, let us shape a new standard of support and user empowerment.
For more information, speak to our ServiceNow Experts.