From core ServiceNow ITSM (Incident, Problem, and Change) to more expansive Service Management deployments, including modern Service Portals, the ServiceNow IT Operations Management (ITOM) suite, Customer Service Management, HR Service Management, IT Business Management, and Security Operations and Asset Management, ServiceNow is delivering impressive results across the entire enterprise.
ADVANCE helped Preventing Retail Loss & Optimizing Store Operations for a popular Retail Chain.
ADVANCE built a solution around managing clinical trial lifecycle & incident management process.
ADVANCE designed a custom Travel Application with seamless integration to Oracle.
ADVANCE worked closely with key stakeholders to understand their various use cases, processes and business needs.
ADVANCE Implemented Hardware Asset Management Solution.
ADVANCE helped implement ServiceNow Workplace Service Delivery. Helped generate QR codes for Space reservations, reports and dashboards for managing space utilization etc.
ADVANCE architected a scalable solution using ServiceNow Core and FSO Module.
ADVANCE implemented the HRSD module for ServiceNow.
Automated customer service processes & customer engagement methods.
Automation of HR Processes & Translation for Taiwanese User-Base.
Implemented ServiceNow for HR Services (HRSD), automating many tasks and meeting audit requirements.
Software Asset Management (SAM) for automated software asset & license management.
Automated creation of service record and accelerated turnaround time for Customer Support.
Elimination of customizations, enhancing IT and PPM, & future-proofing their system.
Expansion highlighted the need to mitigate risk vulnerabilities & unify instances and processes.