From core ServiceNow ITSM (Incident, Problem, and Change) to more expansive Service Management deployments, including modern Service Portals, the ServiceNow IT Operations Management (ITOM) suite, Customer Service Management, HR Service Management, IT Business Management, and Security Operations and Asset Management, ServiceNow is delivering impressive results across the entire enterprise.
Automation of HR processes accelerated new hire onboarding and employee relations requests.
Automation of HR Processes & Translation for Taiwanese User-Base.
Implemented ServiceNow for HR Services (HRSD), automating many tasks and meeting audit requirements.
Software Asset Management (SAM) for automated software asset & license management.
Automated creation of service record and accelerated turnaround time for Customer Support.
Elimination of customizations, enhancing IT and PPM, & future-proofing their system.
Expansion highlighted the need to mitigate risk vulnerabilities & unify instances and processes.