The Importance of Organizational Change Management during the COVID-19 Crisis

The COVID-19 pandemic has brought unprecedented uncertainty to businesses across the world. As a result, it is now more critical than ever for business leaders to explore employee sentiment and for management to use the feedback to find new ways to run their businesses within our new reality.

To effectively capture what employees feel during crisis times companies need to make changes to how they communicate with employees and make managed changes to systems and processes. Through digital transformation, organizational change management ensures that the whole organization accepts that crises need adjustments to how a company works and lets employees accept their situation while remaining committed to corporate goals.

What is Organizational Change Management?

Organizational change management is a discipline that involves the techniques, processes, and tools which guide the preparation, equipment, and support of individual employees so they can successfully adapt to changes that drive successful outcomes for their organization.
Change management needs a systematic combination of process adoption and employee engagement during a change in an organization such as the current COVID-19 environment.

What Steps Can Your Organization Take to Manage Change During the COVID-19 Crisis?

Although the challenges and changes that businesses face are unique, there are specific actions that all companies need to take to help employees face their transitions without affecting their effectiveness:

  • A clear vision that employees and leadership share for inspiring and understandable change management.
  • Establishment of clear timelines for significant changes
  • Support for employees who are struggling with change
  • Effective communication to ensure that employees let management know if they are experiencing challenges
  • An increased focus on skill development

Change is difficult in normal circumstances, but it is compounded by the extraordinary circumstances brought on by the COVID-19 pandemic. With employees struggling with personal challenges, chaotic remote working environments, and unplanned transitions in their careers, organizational change management is essential for businesses’ success today. Taking an empathetic stance helps to build a united workforce working toward a business’ corporate goals.

Talk to Advance solutions to get access to digital transformation expertise you need and ensure your business survives the current crisis.
We are an Elite ServiceNow Partner, ServiceNow implementation expert and a trusted ServiceNow Managed Service Provider.

Advance has been in the IT business for over 15 years and a dominant force in the ServiceNow ecosystem. Over this short period of time, our innovative ideas and expertise made a huge mark in driving momentum across ServiceNow’s portfolio of products across the ServiceNow Landscape.

Leverage scalable, upgradable & maintainable solutions for powerful digital transformation.