Organizations often struggle with inconsistent intake channels, misrouted requests, and manual triage processes. ADVANCE
helps create a smarter digital front door that understands intent, guides users to the right service, and ensures work reaches the correct fulfillment path from the start.
Drive Measurable Outcomes
Convert Demand into Structured Work
Turn emails, virtual agent conversations, and requests into actionable work that is easier to manage, route, and fulfill.
Reduce Manual Triage
Eliminate repetitive classification and routing activities so service teams can focus on higher- value work.
Improve Routing Accuracy
Use AI to determine the appropriate fulfillment path and connect users to the right service faster.
Improve User Experience
Reduce confusion and accelerate resolution by guiding users to the right service, request, or support channel from the start.
What's Included in the Offering
AI-Guided Intake
Use AI to understand intent from email and virtual agent requests and convert them into structured work.
Intelligent Classification
Determine whether incoming work should become an incident or request.
Routing Optimization
Direct work to the correct team, workflow, or service experience to improve speed and accuracy.
Guided Self-Services
Help users find the right service, request, or support option through a simplified digital front door.
Scalable Digital Front Door
Determine whether incoming demand should become an incident, request, catalog item, or other fulfillment path.
Foundation for Agentic Service
Establish a scalable intake model that supports future AI agents, automation, and workflow expansion.