CSM

Improve Customer Service Management

Elevate your Customer Service Game

Empower your customer service teams with end-to-end capabilities to support customers across every stage of the customer service journey. Enable superior service as a catalysts for driving customer satisfaction and loyalty. Breakdown departmental silos and streamline internal processes to provide seamless, omnichannel customer service. Use ServiceNow’s robust workflows and predictive analytics for responding to customer queries proactively.

Increase Customer Satisfaction

Automate common customer requests to reduce resolution times and ticket volume. Provide a personalized self-service portal to assist your customers with answers to frequently asked questions (FAQs) and the ability to track ticket progress. Focus on continuous process improvement to optimize service provided to diverse customer groups, including your employees and partners.

Improve Resolution Efficiency

Connect other departments with your customer service team to ensure faster resolution time. Replace unstructured service workstreams with powerful workflows to make the resolution process smarter and faster. ServiceNow’s centralized system saves your team time from switching between applications to gather information for resolving issues.

Enhance Product and Service Quality

Monitor product performance and service trends to identify issues preemptively and notify customers. Our experts help you configure, deploy, update, and maintain your CSM solution for faster resolution of customer’s problems. We provide ITIL best practices to transform your CSM services by aligning IT with business goals.

Integrate & Scale with Ease

Integrate with existing systems, add new products and services and scale the system across departments and new customers. Handle surges in demand and changing business requirements with ease thanks to cloud architecture. Our experts help you evolve your CSM and reduce operational costs.

Accelerate Your Time-to-Value with Advance Professional Services

Advance Professional Services brings functional knowledge, industry expertise, technical capabilities, and a proven methodology to support you during the deployment of our solutions. Our over 150+ full-time ServiceNow team of consultants, project managers, solution architects, and engineers provides customers with:

  • Functional and technical design and configuration.
  • Support in developing test scenarios and test execution support.
  • Cutover planning, deployment, and post-go-live support.
  • Disciplined and thorough project management.
  • Review of business processes, and industry-best-practice recommendations.
  • Data preparation and migration.

Implementation

We deliver strategy and implementation, from a business and technology view, to help you lead in the markets where you compete.

CSM Insights

Preparing for the Future of Digital Transformation

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The Importance of Organizational Change Management during the COVID-19 Crisis

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Top 5 Strategic Technology Trends of this Decade

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Why Improving Employee Experience is Vital To Business Success

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Deliver world-class customer service that drives loyalty.

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