In order for work to flow, you need a smooth UI/UX design and experience. Our experts analyze your workflows iteratively to identify the ideal flows for your business. We take feedback from your current users, analyze data, and then use the insights to create the most desired UI/UX design. We deploy this design for a pilot group to understand if there is further scope for improvement. After finalization, the design is pushed to production, and we provide training organization to adopt the new changes.
We ensure that our clients enjoy an experience that is tailor to their unique business needs. We consider personas and business functions while customizing the ServiceNow platform. We assess user journeys, business needs, and empathy maps to customize user experience. Our approach leverages both existing ServiceNow widgets and our very own template library to reuse content for optimal UX/UI design.
Advance uses insights from our internal knowledge base and experience to accelerate implementation without compromising the quality. We have a rich library of reusable and pre-built assets such as templates for reports, dashboards, test manuals, internal communication, workshop, and much more. Our assets ensure that an idea moves to production in a few days instead of months
As an Elite ServiceNow partner with 13+ years of experience, Advance’s experts and customer support team has vast and diverse industry experience. We provide a full suite of skills and experience in UI/UX design, front-end development, mobile development, organic change management, and functional architecture. This diversity and expertise ensure that we deliver the highest quality results on every project.
Advance follows design-thinking methodologies that are best-in-class to build a great digital user experience. We use a standard approach tailored to speed-up design on the ServiceNow platform. Our methodologies and templates boost productivity while reducing costs.
Pilot the final design with a small set of diverse people to get a clear picture of what’s working and what’s not. Conduct A/B testing to provide different experiences to a small set of team members to gather feedback and match it with the usage data to take a data-driven approach to design. We strive to perfect the experience and support enterprise-wide release.