Ten Ways ChatGPT Can Supercharge Your ServiceNow Capabilities
Digital Transformation

Ten Ways ChatGPT Can Supercharge Your ServiceNow Capabilities

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In the fast-paced world of digital transformation, the race is on to leverage the power of AI (Artificial Intelligence) to supercharge business operations. The buzzword? Hyperautomation. It is all about intelligently applying a range of automation tools to streamline processes, boost efficiency, and enhance customer experiences. At the heart of this revolution is ServiceNow, a leading digital workflow platform, and ChatGPT, a state-of-the-art language model developed by OpenAI.

By integrating ChatGPT into its suite of services, ServiceNow is set to redefine what is possible in the realm of hyperautomation. The result? A turbocharged platform that is primed to deliver unprecedented levels of efficiency and productivity.

In this article, we are going to delve into ten specific ways that ChatGPT can supercharge ServiceNow’s capabilities. We will explore how an intelligent automation strategy can transform your ServiceNow experience, and why hyperautomation is more than just a buzzword and has become the future of business operations.

Let us dive in.

#1 Code Generation, Review and Debugging

Code snippets can be generated using ChatGPT for many different programming languages. This can be especially helpful in a low code setting where the objective is to reduce the amount of manual coding necessary. ChatGPT can assist in accelerating the development process and lowering the entry barrier for non-technical users by offering code snippets based on natural language descriptions.
Also, ChatGPT can be used to review code and find potential errors or areas for development. By doing this, you can make sure that the code used in a low-code platform is as effective and efficient as it can be. It can also assist in educating less experienced users on good coding practices.

#2 Documentation and Explanation

ChatGPT can be used to create code documentation or to describe how a specific piece of code functions. This may be especially helpful in a low code setting where users might not be familiar with the underlying code. ChatGPT can help users better understand the code and how to use it by offering detailed explanations and documentation.

Important: Do not Forget to “Trust but Verify”
Let us pause for a second to double-check our understanding. The ability of ChatGPT to generate code snippets and help with coding tasks should not be mistaken for the expertise of a skilled developer. It is a tool that can help with coding tasks, but it still needs human supervision and input to make sure the code is accurate and completes the intended task.

#3 Flow Designer, Enhanced Decision-Making

Organizations can develop decision-making flows that are more intelligent by integrating ChatGPT into the Flow Designer. To increase the effectiveness and efficiency of automated processes, ChatGPT can analyze enormous amounts of data and produce insights and recommendations. This may result in better process outcomes, more accurate decision-making, and improved operational effectiveness.

#4 Process Automation Designer, Improved Workflow Design

Large language models can help the Process Automation Designer create more intricate and effective workflows. They can evaluate the process requirements and make recommendations for the best workflow designs, cutting down on the time and work needed to create a workflow. This may result in more productive processes, lower operational costs, and increased productivity.

#5 Playbook, Enhanced User Guidance

Integrating ChatGPT into the Playbook can provide more intuitive and context-aware guidance to users. ChatGPT can understand the user’s context and provide relevant guidance, improving the user experience and increasing the task completion rate. This can lead to improved user satisfaction, increased productivity, and reduced support costs.

#6 Enhanced Predictive Analysis

The capabilities of ServiceNow’s predictive analysis can be enhanced by GPT technologies. GPT can assist in forecasting future outcomes or trends by examining historical data and finding patterns. This can be especially helpful in areas like incident management because it can anticipate potential problems before they arise and enable pro-active resolution.

#7 Improved Machine Learning Models

GPT technologies can help develop ServiceNow machine learning models that are more precise and effective. By supplying high-quality, human-like text data, they can aid in the training of these models. This may result in more precise predictions and improved machine learning model performance.

#8 Conversational AI

GPT technologies offer intelligent, context-aware automation, which can improve ServiceNow’s automation capabilities. In the case of ServiceNow’s Virtual Agent, for instance, GPT can assist in improving user comprehension of user queries and providing more accurate responses, improving user satisfaction and efficiency.

#9 Automation Center, Intelligent Automation Governance

ChatGPT can assist in creating smarter automation governance rules. It can analyze the governance requirements and suggest optimal governance rules, improving the oversight and control over automation initiatives. This can lead to more effective governance, reduced risks, and increased compliance.

#10 Advanced Knowledge Management

GPT technologies can help with the creation, updating, and improvement of ServiceNow knowledge articles. They can produce human-like text that can be used to create or update knowledge articles, making the knowledge management process more effective.


The incorporation of ChatGPT into ServiceNow is not just an upgrade—it is a revolution, as we have discussed in this blog post. The ten ways we have talked about illustrate how ServiceNow’s capabilities can be amplified by this strong AI, turning it into a hyperautomation powerhouse. The potential is enormous, from streamlining processes to increasing efficiency and improving customer experiences. But keep in mind that an intelligent automation strategy holds the key to realizing this potential.

Consider giving us, at Advance Solutions, a chance to show you how we and your organization can exploit this stunning world of hyperautomation and low code.

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Blog author
With over 35 years of industry experience, Ian serves as Senior Advisor for Platform Solutions, specializing in solutioning any combination of ServiceNow’s applications to successfully achieve the desired outcomes and objectives. Ian is the author of the Universal Service Management Body of Knowledge and leads the Generative AI & Intelligent Automation Practice.

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