Founded in 2008 with headquarters in Alpharetta, GA, Advance Solutions provides outstanding enterprise consulting services to customers globally. Our goal is to help our customers transform their business processes for modernization, efficiency, and scale.
Job description
Business Process Consultants are trusted advisors to our client stakeholders; they are thought leaders with a broad and deep understanding of business process concepts in multiple specialized fields. You’ll be responsible for setting the stage for our engagements by effectively defining the needs of our customers for their ServiceNow implementations while simultaneously working alongside team members to further develop our next-generation Business Process Consulting and Organizational Change Management consultancy.
Responsibilities:
- Work directly with the Customer & Project Team to develop, coordinate, integrate and consistently implement best practices for customer business needs.
- Partner with project teams to deliver successful enterprise service management solutions to our customers.
- Lead functional discovery and functional process workshops / working sessions
- Gathering business requirements and translate them into workable solution specifications
- Document user stories/requirements based on customer processes/ServiceNow solution design per best practices
- Defining industry and client specific business processes and identify opportunities for business process optimization
- Advise on all things business process related to ServiceNow implementation projects
- Develop functional process guides, workshop materials and techniques
- Serve as the business process SME throughout the lifecycle of all engagements
- Further your ServiceNow Expertise by developing knowledge on additional modules within the Suite
- Contribute to a collaborative, supportive team culture, training and mentoring colleagues and team members
Experience
- Demonstrable experience leading business process design workshops to elicit client requirements for ServiceNow implementations.
- Solid experience in translating stakeholder business needs to configuration requirements by authoring user stories that support Agile Development
- Ability to create collateral in the forms of process workflows, client presentations, workshop approaches, delivery tools and aids, marketing and training materials
- Proficiency with creating process diagrams/guides, creating use cases, delivering client training
- ServiceNow Certifications: Certified System Administrator AND one or more of the following Certified Implementation Specialist certifications – CIS-Discovery, CIS-Event Management, CIS-Service Mapping
- Successful track record as an external consultant in a professional services company or as an internal governance or process lead for a global organization
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to client sponsors/stakeholders in solving business process and/or technical problems
- Exceptional meeting & facilitation skills
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Requirements
-
- Overall career experience 7+
- 5+ years of Business Process consulting experience and/or practitioner experience in IT Operations Management and/or related fields
- ServiceNow Experience : 3+ years
- Additional ServiceNow CIS credentials in related platform areas, including but not limited to:
- CIS-IT Service Management
- CIS-Hardware Asset Management
- CIS-Software Asset Management
- CIS-Platform Analytics
- Intermediate or advanced knowledge of ITIL and Agile framework
- Domain experience in areas of specialty, through both practical experience and industry certifications, for example (not limited to):
- ITIL Foundations/Practice Manager
- Open Group IT4IT
- Cloud Computing certifications (AWS, Microsoft, Google)
- Infrastructure Computing certifications (VMWare, Cisco, Network+)
Employment Type: Full-time
Why you should join our team?
ASC provides competitive compensation, generous benefits, and a professional atmosphere. ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.