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Case Study

ADVANCE Helped Improve Compliance and Efficiency Across the Entire Asset Lifecycle with ServiceNow SAM

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Home Case Study ADVANCE Helped Improve Compliance and Efficiency Across the Entire Asset Lifecycle with ServiceNow SAM

Our client faced several challenges hindering their SAM effectiveness:

  • Inaccurate and Fragmented Inventory Data: The lack of a centralized repository led to inconsistencies and hindered audit processes.
  • Ineffective Contract Management: Paper-based contracts hampered visibility and informed procurement decisions.
  • Software Asset Workspace Issues: Upgrade-related difficulties impeded user experience and efficient software asset analysis.
  • Limited Reporting Capabilities: The absence of reports for tracking in-house applications alongside other licenses restricted visibility.
  • Non-Standard License Metrics: Certain applications used metrics exceeding standard offerings, creating management complexities.
  • Inadequate License Reclamation Flows: Existing reclamation processes did not meet the client’s security policies.
  • Legacy System Migration Challenges: Extensive customization on the legacy SAM Foundation system presented hurdles for migration to SAM Pro.
  • Custom Application Integration Needs: Integration with custom applications to retrieve data like allocations and entitlements was necessary.
  • User Training and Knowledge Gap: Client’s SAM team lacked familiarity with the functionalities of SAM Pro.

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