A leading technology-driven organization launched a large-scale digital transformation initiative to modernize IT operations, improve service visibility, and increase operational efficiency.
As its IT landscape expanded, complexity increased. The organization faced several critical challenges:
Limited end-to-end service visibility across infrastructure and applications
Inconsistent data models that restricted automation and AIOps capabilities
Misalignment with the Common Service Data Model (CSDM)
Fragmented and overlapping service catalogs
The need to modernize operations without disrupting business continuity
Preparing the IT environment for AI-driven operations and proactive service management
