A customer needed to generate dynamic PDF documents directly from ServiceNow based on a user action, with content that could include text, images, headers, and footers. Rather than introducing an additional licensed PDF-generation plugin, ADVANCE leveraged ServiceNow’s out-of-the-box scripting capabilities to deliver the required functionality while avoiding additional licensing costs.
The customer needed a solution that could generate a dynamically assembled PDF when a user clicked a button. The PDF needed to support multiple dynamic elements, including:
• Text content.
• Images.
• Custom headers and footers.
• Appropriate page sizing and formatting.
• Dynamic content generation based on the user’s action.
The customer also wanted to avoid purchasing an additional licensed PDF-generation plugin.
