Vendor Risk Management highlights for the San Diego release
ServiceNow’s San Diego Release

Vendor Risk Management highlights for the San Diego release

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  • Add fourth-party vendors to define and manage potential downstream risks associated with your third-party vendors.
  • New Standardized Information Gathering (SIG) questionnaire content is available for 2020, 2021, and 2022.
  • Applied general updates to keep your products and features running smoothly.

New in the San Diego release

Fourth-party management
Identify, understand, and manage secondary risks associated with your third-party vendors through the fourth-party management feature.
Updated SIG content data
Added SIG Lite 2022, SIG Core 2022, and SIG Detail 2022.
Keep the lights on
Applied general “keep the lights on” updates to keep new and existing features running smoothly, such as mapping updates and an updated vendor questionnaire template.
Quick start tests for Vendor Risk Management
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Vendor Risk Management works as expected. If you customized Vendor Risk Management, copy the quick start tests and configure them for your customizations.

UI changes
New look for Vendor Risk Management
Vendor Risk Management has a new, modernized look and feel. For more information, see Next Experience UI.

Changed in the San Diego release:
New Vendor Risk Workspace experience
The new Vendor Risk Workspace provides a more efficient, modernized way for you to work. For information about how to upgrade, see Vendor Risk Management release notes Vendor Risk Management release notes. Note that Vendor Risk Workspace is still supported in this release.
SIG questionnaire field size
Increased the field size on some SIG vendor questionnaire fields to 512 characters.
Mapping and template updates
General updates to keep new and existing features running smooth, such as mapping updates and an updated vendor questionnaire template.
Corrected an issue in which some names caused eSignatures to fail.
WCAG 2.0 and 2.1
Corrected minor Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1 issues on the vendor portal.
Demo data and security
Corrected a minor security issued caused by the removal of demo data.
SIG Lite 2021
Stopped issues from being created by mistake with SIG Lite 2021.
Upgrade issue
Corrected an upgrade issue that caused question changes to be overwritten in the template.
Secondary vendor contact assignments
Corrected an issue where some secondary vendor contacts could not be assigned.
Avatar photos and performance
Corrected a performance issue related to user avatar photos.
Save and Sign error message
Corrected an issue where clicking Save and Sign sometimes incorrectly showed an unfilled mandatory questions error message.
Multi-line comments
Enabled multi-line comments to expand the text box for issues and tasks in the vendor portal.

Removed in this release:
Deactivated SIG vendor questionnaire content for 2018 and 2019.

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A strategically driven, cybersecurity and information assurance Leader. Adept at implementing security policies, regulations, and guidelines to ensure secure environments with cost-effective security solutions for critical business assets and information requirements. Consistently identifies opportunities for improvement and implements innovative solutions to improve performance, while creating value across business units.

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