HomeCase StudyAdvance Solutions Optimizes IT Operations with ServiceNow ITOM for a Global Healthcare Giant
A leading global healthcare provider, faced efficiency-draining challenges in their IT operations.
Without automation and lack of a centralized tool, IT personnel often spent time manually creating tickets for each alert and sifting through mountains of data. This delayed critical responses and hampered service delivery.
Customer was using a separate Monitoring tool to monitor tickets and a different tool to create tickets.
A dedicated team was working 24*7 to monitor the monitoring tool and creating manual tickets against every event/alert.
Lots of de-duplicate’s tickets were also being assigned to resolver groups. There was no auto remediation and every ticket required human intervention to resolve.
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