Supporting your ServiceNow Environment: The ADVANCE Advantage

ServiceNow, a powerful platform for streamlining workflows and enhancing digital experiences, has become integral to achieving operational excellence for many organizations. However, the complexities of growing and creating incremental value require specialized expertise and resources. That is where an expert ServiceNow Managed Service Provider (MSP) comes into play, offering solutions to meet unique business requirements. An experienced ServiceNow MSP prevents potential risks and complexities that could arise within the ServiceNow landscape.

Why choose a ServiceNow MSP

By partnering with a ServiceNow MSP such as Advance Solutions (ADVANCE), you can benefit from specialized expertise with their in-depth experience supporting and managing ServiceNow environments. This wealth of knowledge enables you to tap into their ServiceNow expertise, addressing your unique business needs effectively. Their adept navigation ensures effective management, upholds data security, ensures compliance, and seamlessly integrates the platform into your operations.

Working with an MSP relieves you of the responsibility of managing your ServiceNow instance, thereby ensuring operational efficiency. By entrusting your ServiceNow instance to their skilled hands, you reduce the load on your internal teams, enabling them to focus on driving your business’s growth and success. The business can streamline its processes, optimize workflows, and realize operational excellence without shifting focus from your primary business goals.

ADVANCE’s ServiceNow MSP Offerings

I. For businesses with their ServiceNow instance

(a) STAFF AUGMENTATION

Challenge
Businesses face the challenge of avoiding the time-consuming and resource-intensive processes of recruiting and retaining ServiceNow professionals with expertise in development, administration, integrations, and business process consulting.

Solution
ADVANCE’s Staff Augmentation service provides access to a pool of experienced tech consultants, including Technical Consultants, Integrations Consultants, Business Process Consultants, and System Administrators. By leveraging this flexible resource pool for the required period, businesses can swiftly scale their ServiceNow capabilities without the hassles of recruitment, onboarding, or the concerns of hiring and letting go after the specific project duration. This approach results in quicker project delivery, improved system performance, and the ability to easily ramp up or scale down as per the client’s needs.

(b) SERVICENOW ADVANCED PLATFORM SERVICES (SNAPS)

Challenge
Managing a ServiceNow platform efficiently requires continuous attention to operations and backlog management, and organizations often find it challenging to allocate time and resources for these essential tasks. Upgrades, which can sometimes be extensive projects in themselves, may require separate consideration.

Solution
ADVANCE’s SNAPS provides a committed resource model designed to support your ServiceNow environment. Our flexible offering is tailored to meet your specific platform requirements, with named resources that become part of your team, bringing expert knowledge of the ServiceNow platform. All work is conducted within your ServiceNow environment, ensuring a highly personalized and effective support experience.

(c) PLATFORM MANAGEMENT

Challenge
The complete management of a ServiceNow platform, including support, enhancements, patching, and upgrades, can be overwhelming. Businesses may struggle to keep up with evolving technology and best practices.

Solution
ADVANCE takes the burden off businesses’ shoulders with its Platform Management service. By entrusting ADVANCE to manage the ServiceNow platform, organizations can focus on their core activities while benefiting from expert support, timely enhancements, and seamless upgrades. This service ensures that the ServiceNow instance is always optimized, secure, and aligned with industry best practices, ultimately enhancing operational efficiency and business growth.

II. For businesses without their ServiceNow instance

(a) SERVICENOW-AS-A-SERVICE

Challenge
Organizations may want to get the benefit of a service management platform, without necessarily investing in the technology or people. They might look for these capabilities as a service.

Solution
ADVANCE’s ServiceNow as a Service offering enables these organizations to access ServiceNow’s powerful capabilities without the hassles of owning and managing their own instance. Leveraging industry best practices, businesses can streamline IT processes and improve service management, leading to increased efficiency and productivity. This allows them to focus on their core operations and strategic growth initiatives.

As you journey towards elevating your ServiceNow experience, consider the invaluable role that a seasoned ServiceNow MSP plays in shaping your success.

Choose ADVANCE as your ServiceNow Managed Service Provider. ADVANCE has earned recognition from The ISG Provider Lens™ ServiceNow Ecosystem Partners Quadrant Report 2023 as a top ServiceNow MSP for two consecutive years.

ADVANCE will do all the grunt work while you focus on your core business!
For more information, speak to our ServiceNow Managed Services Experts.