Technology

New Exciting Features in the ServiceNow Platform Rome Release

The new ServiceNow Rome platform release comes with several new features of a multitude of benefits. The cloud-based software streamlines and aligns your internal processes while eliminating the hassle of purchasing or maintaining expensive infrastructure. Here are some favorite Rome features that many users are enjoying:

Customer Relationship Management
The updated Customer Service Portal comes with several management capabilities, including:

  • Contact and Account Management
  • Asset management
  • Contract management
  • Knowledge management
  • Case management

The CRM platform provides anonymous registration and chat features that are invaluable for B2C companies. Activate the Consumer Service Portal plugin to access the portal.

HR Service Delivery
The new ServiceNow Rome release will see the Employee Center delivered through the ServiceNow store, opening up a world of new features never seen before. The Center unifies service delivery through multiple departments, like IT, Legal, Workplace, HR, and Procurement. Employees will now easily find information, get support, and request the services they require.

IT Operations Management
Rome’s new features enable users to containerize MID servers through an improved process. The new platform removes the complexities of managing and scaling the MID servers used for IT Operations Management. By creating unified containers, users can deploy them on any scale or as a blueprint for upscaling MID server environments.

Automated Testing Framework
ATF is an essential feature that uses automated validation tests. Its function is to fast-track the production of new applications and negative risks while focusing on their functionality. The feature removes the need to perform time-consuming rollbacks and separate data tests. It instead uses tests that mirror user actions without the need for scripting.
This is just a fraction of the entire list of new features that come with the ServiceNow Rome release to resolve several challenges. If you would like a complete or tailored list of the Rome update, contact us at Advanced Solutions today.

Wally is an expert in ITAM Best Practices, both Hardware and Software as well as leads the Business Process Consulting Group. He serves as Director, IT Asset Management.

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